ICAO International Civil Aviation Organization [to 11 July 2015]
http://www.icao.int/Newsroom/Pages/pressrelease.aspx

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ICAO Council Adopts Core Principles on Consumer Protection and New Long-Term Vision for Air Transport Liberalization
MONTRÉAL, 9 July 2015 – The governing Council of the International Civil Aviation Organization (ICAO) has established new global core principles on air transport consumer protection. The principles cover three phases of a customer’s experience: before, during and after travel, and will now be considered by ICAO’s 191 Member States when they develop or review their applicable national regimes…