Human Service Organizations Management, Leadership & Governance
Volume 39, Issue 3, 2015
http://www.tandfonline.com/toc/wasw21/current

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Examining the Impact of Job Burnout on the Health and Well-Being of Human Service Workers: A Systematic Review and Synthesis
Erica Leeanne Lizano
pages 167-181
DOI:10.1080/23303131.2015.1014122
Abstract
This systematic review synthesizes findings from 19 empirical studies published between 1970 and 2014 that examine the relationship between job burnout and affective, psychological, physiological, and behavioral well-being among human service workers. Study findings point to the detrimental impact of job burnout on the well-being of workers. Studies in this area of research continue to use the Maslach Burnout Inventory as the primary measure of burnout, are largely cross-sectional in design, and focus mostly on affective well-being as an outcome. A discussion on the impact of study findings for human service workforce management and future research is presented.

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Voluntary Turnover in Nonprofit Human Service Organizations: The Impact of High Performance Work Practices
DOI:10.1080/23303131.2015.1031416
Sally Coleman Seldena* & Jessica E. Sowab
pages 182-207
Abstract
Voluntary turnover in nonprofits can present a significant cost, reducing the performance of a nonprofit and challenging its sustainability over time. This study examines voluntary turnover in a sample of human service (HS) nonprofit organizations in eight states, exploring the relationship between the implementation of high performance work practices (HPWP) and voluntary turnover. The findings demonstrate that certain HPWPs, including onboarding, leadership development, compensation, and employee relations, are associated with lower voluntary turnover. The results suggest that human service nonprofits seeking to improve retention should invest more time and resources in developing employees as future leaders and cultivating a positive working environment.